Terrible, Horrible Service

I have been with Afrihost for only a few months now, but my experience has been beyond terrible! I have been having issues from the start. About 2 months ago my e-mail address (which I have been using for about 2 years) started giving problems. I was unable to send any new emails and also unable to send out any PDF documents. After speaking to a long list of consultants (I have all the names available), they could not figure out my problem and every single time I had to explain the situation AGAIN and send screenshots and and and and. Eventually they asked me to install AnyDesk and one of their technicians (which I can also provide the name) tried to assist me for 2 days. He eventually figured out that my email address was reported as spam and therefor I was blacklisted (he said). Which did not really make sense as I have only been using it for about 2 years and my previous work email address I had for about 9 years without any spam alerts. But anyway, he informed me to create a entire new email address (which I did) and I had to figure it out myself. It was quite a hassle because all my contracts had my previous address, but I got through it. About a week or 2 after creating the address, I received the same error messages. So now, I have 2 email addresses which I cannot use. I own my own recruitment agency and work from home, but now I am unable to get 90% of my work done as the only way I can communicate via mail to my clients is to respond on a previous mail and even then not all mails get delivered. I am unable to send out any contracts or resumes so my company is at a stand still and Afrihost does not seem to care. Even though this is a service I have to pay for monthly.

So again on Monday I started from scratch again trying to get this sorted as the problem has to lay with my host, but nobody seem to find the problem and I never get a solution. Since Monday I have spoken to about 15 consultants on Whatsapp messenger, email and support tickets. And every single time I need to explain everything from scratch again because for some reason none of my issues ever get loaded onto their system so no correspondence ever get captured. This is beyond pathetic.

So yesterday I was beyond frustrated with them and told the consultant Alex Mwansa that he has to help me as I am tired of speaking to multiple consultants on a daily basis and needing to repeat myself over and over and over again. He than said at 13:45 yesterday that "I have edited the mail destination and added a spam protect (which was not there) to the domain, kindly give the changes up to a maximum of two hours to propagate". I then gave it until 16:30 before I tested it and everything was the same. Still not able to do anything. I asked him to contact him directly as I did not want to talk to yet another consultant. He then assured me he will be sending me an email to my gmail account (which he did) and that I can respond there in two hours as he will respond. When I rep**** on the mail, off course he was not the one that responded. I received multiple responses from different consultants on gmail, support tickets and whatsapp and again, none knew what I was talking about (again I have all their names). The consultant I spoke to on whatsapp then assured me that they made contact with Alex and he will contact me this morning. But yet again, no contact was received. So again I will probably need to speak to a 100 more consultants and explain EVERYTHING to them AGAIN with no results. I am sick and tired of this and need to get this resolved ASAP as I am now without any income due to this and still need to make payments to Afrihost even though they are costing me an income. I explained to ALL the consultants I spoke to yesterday that if this does not get resolved today by 12:00 I will be writing a Hello Peter complaint and will place it on all social media platforms, no one seemed to care so here it is. I will give it until 17:00 today and then I will take it even further by contacting your CEO, Whatsapp Team Leader and every other management I can find at Afrihost. And probably change my domain to a different host that actually give my what I pay for.

I truly hope you take this seriously as I will not take this a single day longer and I would suggest you re-reimburse me for the payments I have already made for a service I have not received.