Terrible fibre experience

On 3 March I logged onto Afrihost website and wanted to change my ISP for fibre to the home in my apartment to Afrihost. The previous ISP was bought out by Cell C and did not want to deal with them. So I put in the application and they eventually delivered the router. After numerous phone calls, live chats, emails were all I get is a automated ticket number reply (no actual reply to date on my enquiries via email) and even a request for a call back on Afrihost.com I am now at my wits end. Every time I get to speak to someone they say they will escalate it and put it through to Metro fibre. They then say they will send me a mail with a reference/ticket number. NOT ONCE have I recieved the ticket number. The only ticket numbers I get are from aut replies when I email.

When I ask to speak to a supervisor or manager I either get transferred to an endless loop where I am asked to enter my user ID or I just get cut off!

ALL I want to know is why is it over a month to provide internet to the house. I have had fibre installed 2 years ago and just wanted to swap service providers as I was told Afrihost is good.

I cannot understand how Afrihost can not get back to or even reply to customers.