Terrible feedback and problem resolution.

I recently ordered fibre from Afrihost. After emailing them 4 times querying installation times and receiving poor feedback - standard 4-6 week timeline responses finally I was advised that there will be no installations over the Christmas period. This is very bad service as it puts there 4-6 week timeline out by a few weeks. They should inform customers of this when they place their order. Then I asked to escalate my complaint and was stonewalled by the consultant. Eventually the consultant provided me with the incorrect Email address (it didn’t exist) for complaint escalation. When I informed Afrihost of this - Nobody bothered to get back to me. I’ve been an Afrihost customer for a few years - my reason for joining Afrihost was because I thought they were different to other Isps? I’m really disappointed and I’d like to know how they plan on resolving their false promises and bad service. My complaint reference numbers are as follows: Aik ********** 0 Kvr ********** 9 Qva ********** 6 dak ********** 1 Dak ********** 0

I also had to request complaint escalation details four times because the consultant wouldn’t help me. It’s all evident in the emails.