Terrible Experience as a New Client – No Internet, No Accountability!

I recently joined Afrihost, leaving another ISP because I believed their service would be better. What a mistake!

I’ve been charged a pro-rata fee for internet I have never received. It’s now been 5 days with no connection, despite spending over 6 hours on calls with their technical support and the fibre provider. Each side keeps shifting the blame — zero ownership, zero urgency.

As a new client, this is beyond frustrating. I’ve basically become my own technician, configuring IPs, ONT boxes, and LAN cables, while paying for a “premium” service that doesn’t work.

To make matters worse, Afrihost tells me I can’t cancel without a 30-day notice, even though they haven’t delivered the service at all. That’s ********* and feels ********.

Afrihost – this is not how you treat clients who trusted you. Fix this or refund me immediately!