Terrible experience

So personally I've never reverted to social media or any media for that matter, to report terrible service, but in this case I feel like have no other option left. Afrihost was running a special in January 2018 and stupidly we app**** for this. After spending Jan and Feb trying to get my bank details verified, they finally pitched to install the unit in April, and wrecked our electric fence in the process, which we've also reported but haven't received any feedback on, and ended up fixing it ourselves. (needless to say we've given up on this) We're already in May and still haven't received our router which is part of their offer as yet, in spite of numerous attempts to get this sorted. I've received promises from their support center (on e-mail) that it will be delivered a.s.a.p. and that we'll only be billed once we've been connected. Well, the debit order went off, but still no router or connectivity. I really feel like I've been ****med, and dumbfounded by the lack of pride in this company. I've tried calling the call center who eventually phoned back (after trying to contact them telephonically for 2 months) and advised that they'll be ordering another router and have it delivered a.s.a.p. the same promise I've received from their support center. So, again lets wait and see... It will be interesting to see if they'll respond after I reverse the debit order that will be going off at the end of May if this hasn't been sorted out as yet.