TERRIBLE DONT CARE ATTITUDE FROM AFRIHOST!!

I placed a fibre order in December, understandable they were away for festive etc... Open serve technicians rock up at my house on 2 occasions (without making an appointment ), as I am on my way to another appointment. I have been literally begging Afrihost support for assistance and finally yesterday I had enough, told them to cancel everything. Today, for the 2 nd time I am told my message was escalated to a supervisor and on the same email, I am told if I am still unhappy I can leave them. Is this whats become of a once fabulous service provider?????? I am disappointed and appalled!! my ref number is: # AH48063C2902E5