Terrible customer service, organization and effectiveness

Extremely *********** and unorganized. I've been sitting without internet for more than a week. Day one of reporting it was determined it was a Vodacom issue and that they would follow up. The entire first week I asked for feedback and updates and got responses from different people telling me the same thing. On the 7th day I got a call from someone to try and diagnose the issue. They then said it was a Vodacom issue, which was already established on day one. So very clearly did not follow up with Vodacom. Even though everything is is on a ticket, it's like every new person doesn't read anything.

The internet is needed to earn a livelihood in mine and my partner's lines of work and I am paying exorbitant amounts more than other people for the same speed, so to top it all off there is no actual help or sympathy.

Don't worry about Vodacom, you can go see my review of their "services" as well. It's no wonder they are not even part of the ISPA.

tldr: Don't get Afrihost as a service provider, especially if the fibre line owners are terrible.