Terrible Customer service!

Useless Useless Service!!!! Knowing there was going to be an issue with the debit order at month end, I decided to be pro-active and pay the account before they tried to debit. Unfortunately, i paid an amount of R4.80 Short. Imagine, after my account is nothing less than R1000 a month for the past 5 years, they add R20 to the amount due, and suspend my line. for a grand total of R24.80. Not to mention that the additional amount was then paid BEFORE the account was suspended and proof sent to them TWICE. Two days later my line is STILL suspended and i am waiting for a "supervisor"to assist. Correspondence is ignored! You receive generic responses "my supervisor will assist soon" How long is soon?? could be a day, could be 3 years, who knows!