Terrible customer service

Hello folks,

Can anyone recommend a really good fiber provider please. I have had such hell with @Afrihost and exceptionally terrible service. I am sitting with a faulty router since my contract began a year ago and have been using an alternate router. I have written and called and written and called and they have sent a replacement router but sent it to Namaqualand and then crickets. Oh and they charged me for the delivery fee TWICE and have not refunded me!!! And refuse to even respond to my emails asking them to pay me back for the replacemyrouter that they sent to Namaqualand. Then they said they have my router (which they don’t because mine is still here with me) and that my router is not faulty because they are currently testing it. I have emails and what’s App chats that new routers have been ordered and complaints have been lodged yet I then get told by someone else there is no trace of this.

I have spoken with over 15 people and still a year later this has not been resolved and what’s more, of I cancel, they say I have to pay them in full for the faulty router!!!!!

I feel absolutely flabbergasted and in shock at this service hey. No continuity or consistency and they don’t even reply to emails.

I really need a good service provider as the router I have been using( borrowed from a friend) is just not powerful enough. I want to know I am speaking to a human being that will follow through and follow up. How does one possibly run a home business when your service provider can’t fix these issues.

I am posting on here because I really have tried everything with a Afrihost and I am at a total loss. I am paying full price every month for half the service and yes the fiber gets chocked too!

Update:

I have cancelled with Afrihost. They have immediately charged me another delivery fee to collect their router but they have still not refunded nor acknowledged that they must refund me the two delivery fees they charged me- for a service/collection that never happened. And they have been throttling my uncapped service since last week. We can’t stream Netflix at all.