Terrible customer service

I had ADSL problems in April, and Afihost took a really long time to escalate to Telkom (Afihost is managing my Telkom line). Aware of this problem Afrihost made no attempt to credit my account. So I asked for my account to be credited for the downtime. That was in May, it's now the end of June.

I've asked for the matter to be escalated internally with Afrihost, to no avail. Refer to #QLX- ********** 7 for details. I'll eventually escalate to ICASA, but I really needed to post a public compliant highlighting the server problems with customer service at Afrihost. This is apparent by the weeks it takes Afrihost to reply, the responses of which are so unhelpful.