Terrible communication, think twice

Worst ISP experience, and I used Telkom before. Just to install was a nightmare. They couldn't fix a small clerical error, my address was already registered as fibre client with another ISP using same network they use in the area, however this was false since there is no functional fibre connection and there has never been since it was never completed when the unit was built.

Afrihost showed zero intention in solving the issue and pretty much asked me to track a Nonexistent client to cancel an Nonexistent fibre connection while they could've just resolved this with their partners metrofibre . They ghost me out for an entire week without responding to my emails have promised they would call me almost a week ago.

The kicker is when I'm cancelling and theyre telling I'll have to pay for the router if it's opened knowing very well once they deliver the thing they ask you to check,by opening the box, if everything is fine. Lol . To make matters worse mine arrived unsealed which I figured from day one was because these things usually get returned a lot from unhappy clients.

I hope people read this review and other reviews and think twice about joining this ISP. I got it had but there seems to be much worse coming from everyone