Terrible client service. blatant time-wasting tactics
<p>So - I have a 10Mbps line - which has been connected stable at 10Mbps for 2 years. I have had numerous poor network speed complaints with Afrihost in these 2 years - all afrihost related, and not telkom related. Always been a uphill struggle to get them to actually investigate the issue and not pass the buck...</p> <p> </p> <p>Latest installment is an actual telkom issue on my managed Afrihost ADSL line. 2 weeks of no feedback from Afrihost, of them ignoring mail requests. Of them sending me the same mail - word for word, saying that a technician is assigned and will sort the issue out within 3 days. </p> <p> </p> <p>2 weeks later, my line is degrading more and more. I phone in... 15 minutes on hold before I speak to someone. I speak to them for 30 seconds, get put back on hold... 15 more minutes pass.... I get told - I am too far from the exchange - and I actually have a 4Mbps line (soooo how has it been syncing stable for 2+ years at 10Mbps if I have a 4Mbps line?????)... so I get told I will be put through to the manager.... low and behold..... 15 more minutes on hold.... to be told they had apparently been on the phone with Telkom... (which nobody tells me... nobody thinks to suggest calling back.... etc....)</p> <p> </p> <p>This service is beyond disgusting. If you're going to get an account with Afrihost - either resign yourself to getting sub-par service from them from time to time... where you will need to have technical understanding of your network and even their infrastructure to be able to tell their technicians they are wrong... so that you can get escalated eventually to someone that can MAYBE help you... after a few weeks of back and forth struggling....</p> <p> </p> <p>When they work, you get more or less what you would expect... when they dont - you are in for one hell of a struggle... and dont assume because you pay them to manage your line... you pay them so you can have double the frustration... since they dont actively manage a damn thing... and dont reply more or less as badly as Telkom....</p> <p> </p> <p>This is such a pity - their client service used to be 2nd to none... that is not the case at the moment...</p>