Terrible after sales service at afrihost

Honestly, you guys make dealing with you so much more difficult than it needs to be. Asking the same questions over and over. No one seems to keep notes on the system, I have to explain the same thing over and over and over and that's annoying. I moved the line at my one address over to Metrifibre a few months back, it's been absolute hell since doing so, and I keep explaining that the service keeps dropping and we have tenants working from the address. No one has even come to check. Anyway, so I asked to move back to openserve, because at least we know it works, albeit more expensive, but you guys want to charge cancellation fees now because you weren't able to provide me with the service I was paying for? Like being charged for ice cream at a shop, when they can't sell you ice cream? How does that work?

Ps: you guys need to really get your whatsapp centre training up to standard, the experience is worse than going to the dentist.