Terrible Afrihost and Vodacom service!!!

The worse service I have received from any company. My fibre has been down since 04 March 2025. I have reported and called every day since , to get assistance. They keep escalating to Vodacom but with no results. How does it take a whole week for someone to assist!!!! And this is not the first time this year we have experienced this terrible service! I feel hopeless and I don't know how to get assistance. I'm disappointed in both Afrihost and Vodacom fibre service!