**** tendencies: They will increase your fibre without any notice

I app**** for a Vodacom fibre via Afrihost sometime in February. At the time, the fibre was R697 per month.

My fibre was installed on the 10th of March and I’ve subsequently paid the pro rata amount of R494.65 for the month of March (from the 10th to 31st March 2023).

However, I received an invoice for April and the amount does not match with that I was shown (R697.00) when I ordered this fibre. I don’t understand if it could have been a mistake on their side but I cannot be charged more than what I have signed up as per the CPA.

I contacted them via email and first say that they would investigate my query and account and debit me the difference.

I emailed them again yesterday, requesting an update. They are now telling me that their prices have miraculously increased. LOL, I have to laugh because how do you increase a service without notifying your customers? When did it increase for that matter. I WAS NOT EVEN NOTIFIED OF THE INCREASE TO START WITH!

I honestly regret leaving my previous service provider.

The customer service is appalling and so is their **** tendencies.