Ten days and counting and no support

Hi,<br> <br> I have logged a ticket on 1 April and to date have had no resolution. I only received a standard fault finding mail that does not relate to my problem. This indicate a lack of understanding of my issue. I get my landline from Telkom through Afrihost. The line is scratchy and intermittent and both voice and data drops from time to time. How this can be blamed on a Microwave oven is rather odd. I have repeatedly asked for feedback and asked that an incident get logged with Telkom in order for them to sort out the problem. Ten days and I do not even know if a call was logged on my behalf. I find this to be very disappointing from a generally very good service provider. I just hope that this is not the start of the end for Afrihost. My ticket number is QJM-***8