PH
Pieter H
1 reviews | Active since Sept 2015
01 Sept 2015, 17:00
Telkom line trough Afrihost still down after week
I had no adsl line since last Monday 24/8/2015. I reported it to Afrihost on 24/8 at around 20h00 . I still don not have ADSL.<br> I reported that the adsl was knocked out, together with my modem, by lightning. <br> Afrihost told me they must wait 3 days before they are allowed to follow up. <br> After the 3 days I reported it again, and again, and again today.<br> It is a week now and I have just been told that by Afrihost that \Telkom say they are very busy and will attend in the next few days". This is not acceptable. <br> Reference numbers for this complaint: 174BWK240815 and AAG-***7.<br> <br> """
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Afrihost.com's replyOfficial
02 Sept 2015, 13:31Hello PietHenning,
As per our conversation earlier today, we have asked our Critical Care Team to monitor your ADSL line fault, and make sure that an ADSL Technician is dispatched from the Telkom Depot as soon as possible.
The Critical Care Team will be in contact with you later today, and will make sure to keep you updated.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we have asked our Critical Care Team to monitor your ADSL line fault, and make sure that an ADSL Technician is dispatched from the Telkom Depot as soon as possible.
The Critical Care Team will be in contact with you later today, and will make sure to keep you updated.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply02 Sept 2015, 13:31
Official
Hello PietHenning,
As per our conversation earlier today, we have asked our Critical Care Team to monitor your ADSL line fault, and make sure that an ADSL Technician is dispatched from the Telkom Depot as soon as possible.
The Critical Care Team will be in contact with you later today, and will make sure to keep you updated.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we have asked our Critical Care Team to monitor your ADSL line fault, and make sure that an ADSL Technician is dispatched from the Telkom Depot as soon as possible.
The Critical Care Team will be in contact with you later today, and will make sure to keep you updated.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.