Telkom Line Management? What am I paying them for?

I moved my line and data to afrihost without issue. <br> Then on the 29th of October the ADSL stopped working. <br> Since then I have been in touch with at least 12 call center agents.<br> They then proceed to discuss with the Lines department and the outcome is that Afrihost is not managing the line anymore???<br> After many interactions eventually I call Telkom and they tell me there is no ADSL on the line anymore. If I want the ADSL back then my service provider Afrihost will need to do the request. <br> Which I think is reasonable since they are the ones I am paying for that exact service! <br> I have been billed for November for the management of the line and the data. I have used no data this month at all and that payment for the management of the line is useless since I am still having to call Telkom myself. <br> I have been without internet for the past 19 days. 12 of those days have been full working days?<br> How have Afrihost not been able to get my line back up and working? <br> The lines department also gave me some nonsense excuse that my line was being moved to another exchange. Telkom have no record of this. Their only record is that there is no ADSL on the line which Afrihost must solve for me. HELP!