Technical Suport

I have been with Afrihost for over 6 years with all my domains normally their technical support is brilliant however not anymore, My sites have gonne all funny and we have not event worked on them. The hosting department dont take any calls they only respond to emails which is challenging what is the point of having the technical support if you cannot speak to them? I have had challenges for past 5 days and still not fixed. You get report numbers and then you not sure which site the referring too and with loads of tehcnical support number does become a challenge. Afrihost please up your game on technicall support or alternately will need to move all my domains,