Technical error = Admin fee?

<p>I have changed my payment method from debit order to credit card around the 17.07.16. When I tried to make payment on 25.07.16 through the Web service, it just keeps on giving errors saying I should contact support, I tried different browsers and the app, still not able to make payment. In the mean time a debit order tried to be deducted but bounced as a did not make provision for this seeing as I changed my payment method. This of course actioned my bank to charge me with admin fees because of the debit order not going through. I contacted Afrihost and told them what happened after which they just rep**** that I changed my banking details after the billing run and that this will only be effective from August. I then again tried making payment through their site, but it still did not work. I informed afrihost that the site is not allowing me to make payment, what should I do seeing as Afrihost is also going to be charging me with admin fees if I don't make payment. After two days no response, sent a query again, still no response. Of course got billed admin fees from Afrihost. They eventually got back to me this morning, 4 days later, ignoring the fact that I told them their site is not working, just saying that I should make a once of EFT. Really?? What about apologising for THEIR site not working properly and waving the admin fee, and then I still have to pay my banks admin charge as well. Lost respect for Afrihost, and will no logger advocate your prevous great service.</p> <p> </p> <p>Ticket ID: UHE- ********** 2</p> <p>Matshepo</p>