Taking NO responsibility - THe customer is always wrong

What a company, don't want to take any responsibility in the mess that happened, the customer is just wrong they are not to blame for it. Here is what happened: I was trying to load a top-up on my account but each time it showed an error, I then went in on the client zone and requested a callback. An agent then called me I told them what was happening and he then sorted it out and loaded the top-up for me. A few days later I received an e-mail stating nonpayment and now I was confused as I had transferred the correct amount into my account that pays Afrihost. I was then notified that I owe them double the amount as I gad purchased two top-ups of the same value on the same day at different times. Now all I wanted was someone to think logically and answer me the following: 1. Why would I purchase 2 of the same top-ups that cost the same as 1top-up with more data? 2. I asked why the agent helping me had not seen the first purchase and told me that it had gone through but went ahead and loaded another top-up.

My oh my this company just reads me the same line and that is as follows: "I do apologize that you feel the way you do - however, we have been informed that the data has been allocated to your account. Thank you! Have a great day and please let me know if I can help with anything else!" So once again another problem with this service provider in 2 months with them.