Takes forever for fibre upgrade

Dear Afrihost Customer Service,

I hope this letter finds you in good health. I am writing to express my deep dissatisfaction with the services I have been receiving from Afrihost regarding my internet connection. I have been a loyal customer of Afrihost for several years, and I have always appreciated the reliable service and customer support that your company has provided. However, I am disappointed to inform you that my recent experience has been far from satisfactory.

On the 11th of September, I submitted a request to upgrade my internet speed. I expected the upgrade to be processed promptly, as I rely heavily on a fast and stable internet connection for both personal and professional purposes. To my dismay, it has now been more than two weeks since my request was made, and I have seen no improvement in my internet speed.

This delay has caused significant inconvenience and frustration. I have faced difficulties in carrying out essential online tasks, and my work has been adversely affected due to the slow internet speed. Despite my attempts to reach out to your customer support team via phone calls and emails, I have not received any concrete information about the status of my upgrade request.

I understand that technical issues can arise, and delays can occur. However, the lack of communication and transparency from Afrihost regarding the status of my request is unacceptable. As a paying customer, I expect to be kept informed about the progress of my service requests, especially when it significantly impacts my daily life and work.

I kindly request that you expedite the processing of my internet speed upgrade and provide me with a clear timeline for when the upgrade will be completed. Additionally, I urge you to improve your communication with customers, ensuring that they are informed about any delays or issues that may affect their services.

I trust that you will take this matter seriously and work to resolve it as soon as possible. I appreciate your attention to this issue and hope for a swift and satisfactory resolution. If my concerns are not addressed promptly, I will be left with no choice but to consider alternative internet service providers.

Thank you for your immediate attention to this matter.