\Take your line & shout at Telkom"Afrihost Manager"""

I've been paying for a 10mb line but as of the 23rd of September I haven't been able to reach speeds above 6mb.As soon as I reported the fault things just got worse. My authentication on the line failed for almost a week, then when it came back on my line unusable. I didn't even have speeds of 2mb. Every single night I have been in contact with consultants explaining over and over again what I've been dealing with which to this date hasn't even been recorded properly.And every night I get the same response \I'll have to investigate it in the morning and get back to you"BUT YOU NEVER DO!!!I just got off the phone with a manager who could not locate his manager after I specifically stated that I would like to speak to the general manager or supporting manager should my problem not be resolved in 72 hours.....THAT WAS 7 DAYS AGO!!I just got off the phone with a Supervisor called Steyn. Basically I've been told that either I should just wait and see what happens because they don't know whats happening or \""We can transfer your line back to Telkom and you can go and SHOUT at them and see how far you get. I have the reference number to prove I was not shouting and what has been said"""