Suspicious billing and poor service:(

Issues since the beginning and its only my second month. After such a brilliant start with helpful consultants and what seemed to be good deals, I am sitting with billing issues.

Firstly my device was delivered without the sim card. I was advised by Afrihost to cancel and reorder the sim card and that I would not pay cancellation fees- this month I was billed R999 cancellation fee- how this is my fault I do not know.

The money has been taken, they even billed me last month for a service I had not even been experiencing as there was no sim card so obviously no internet. But they took the money and then had to give it back.

Now after being told my R999 I could not get back- they suspend my account? How how how how is this possible?

Smsing help for 3 days now and no response- also currently waiting for over 20 minutes for a consultant to assist on the 011 call centre number. This is really disappointing service.