Suspended while not suspended

It has been an entire working week now since afrihost decided they are going to suspend my account on 08/01/2018.

There is an outstanding R20 on the account which they failed to debit and didn't provide a reason. When calling the call center, I'm told I have to call my bank and sort it out. Their broken system is not my problem. And they state on a couple of emails that the account will only be suspended after 22/01 if the account is not settled.

I have been told by two useless people in the support department, ronnie and marius, that they are in contact with IS to sort out the issue as that is where the problem is lying. I have been trying for the past 3 days to get feedback on the issue but they don't care to respond.

I have even sent an SMS that I have to pay for to be called for help since you go from position 5 to 8 in the same queue on the same call. It has cost me more to try and sort out this issue than the outstanding amount.

I don't know how payment can be expected for such incompetence.