1 reviews | Active since Apr 2010
Suspended unfairly
On 2 November afrihost debited my account but strangely I received a notification that it was returned into my account. I had funds in my account so I immediately logged on to clientzone to resubmit payment. Clientzone warned me that my account is in good standing and no need to make payment but I chose an option to settle my monthly instalment of R281. Payment was resubmitted on the 2 November and was only debited on Thursday 5 November. On Saturday 7 November I got an email from afrihost that my account has been suspended due to a failed payment of R281 (see email below). I then called them.I was told that I owe R50 admin fee. If I owed them why didn't they debit it with the R281? I refuse to be penalized for their mistakes.<br> <br> Hi Eva<br> We sent you an email regarding a previous payment failure and unfortunately we have not received your full settlement using the available payment methods in ClientZone. As a result, all services relating to the failed payment have been suspended*.<br> <br> An amount of R 281.00 is outstanding<br> for charges relating to Account No. A***0<br> <br> We tried to deduct these funds from:<br> STANDARD BANK SA LTD Savings ***<br> (NOT PROVIDED FOR - NO REASON CODE FOUND -H2H
Our system automatically submits the payment to your banking institution via your preferred payment method. In the case of your latest payment, the amount outstanding was submitted to your bank, however, the payment could not be completed due to a insufficient funds in the available account.
Unfortunately, due to multiple missed payments on your Afrihost account over the last six months, your Afrihost account will be terminated on the 31st of December.
If you have any questions or queries with regards to the above query, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Our system automatically submits the payment to your banking institution via your preferred payment method. In the case of your latest payment, the amount outstanding was submitted to your bank, however, the payment could not be completed due to a insufficient funds in the available account.
Unfortunately, due to multiple missed payments on your Afrihost account over the last six months, your Afrihost account will be terminated on the 31st of December.
If you have any questions or queries with regards to the above query, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.