SUSPENDED SERVICE AFTER ARRANGEMENTS

I have explained to Afrihost on more than one occasion that my pay comes from overseas and is sometimes a day or two late, I've asked if I can please pay via eft and not debit when my comes through. I have never missed a payment, however over the past few months my pay has been a day or two late and I've been in touch with Afrihost and made arrangements regarding this, however, it seems that I get responses from 5 or 6 different support staff at Afrihost every time, each making different arrangements for there records. Twice now, my service has been suspended when I have proof on email that an arrangement has been made. I work from home, and this service is not acceptable because today alone I have lost over R400 of my daily pay due to my suspended service. In my first two years of service things were great but now in my third year, I don't know if they're employing the wrong staff or what but its just not happening! I will be moving across to Mweb.