Suspended Service!

I contacted sales and asked the person I spoke to about the various options that Afrihost offers. The lady explained the options and I said that I was interested in the special which was no installation, connection or router costs for R497. She said I should go onto the website to place the order which I did, selected the option as discussed and the total value at the end of the order was zero.

The order was placed on 11/11/2017, had to follow up intermittently to get my fibre connected and eventually someone came to install on 08/11/2018. I then received an invoice and my account was debited with R2306.13 however there was still no connectivity - my fibre only started working on 21/1/2018 and was cut on 26/01/2018. I contacted the support department several times explaining the situation and I was told that I have to pay despite my explanation so I reversed the debit order.

No-one has bothered to phone or respond to my recent emails and my account has subsequently also been debited with R597.00.

Is this the way that Afrihost treats their new customers?! I am extremely upset and disappointed with the customer service I have received