Support without ability to read

I have been a customer of Afrihost since 2014, and this year 2017, got a eail from Gian Visser, who invited customer to take up a design offer with them, since I had been struggling with my website, I decided to go for the offer, it looked great. In March I sent everything I wanted on my website, and every time I logged in my website loked like something a two year old would disgh up for a art class and not something that I am paying for. End March I laid a complaint and got a meeting with the head of the department Danny, spent a hour with him on 4th April, told him what I wanted, he told me the size of the images I needed to dropbox to them, I gave them a week, still no changes to my website, gave them a month still no changes, then in June, I had it, got gatvol and fixed my own website, but still left some of the things that I had asked to be done for them, in hope that they would actually do it. Evey month I faithfully pay my invoice. In August 2017, I changed banks and emailed the accounts department, saying please cancel my debit order, as I have changed banks and would for the next few months be paying cash and not need the debit order. Well guess their inability to read stems through all staff. I got a reply form George Swart, who acknowledged my email and told me I should change on clientzone, which is not able to be done, unless you are adding a new debit order, which I had advised on previous email. I then paid them monthly without ever receiving the service that I pay for, after speaking to many other website designers, was advised to speak to Afrihost, about their lack of service, but before I could even complain get this email from their accounts department advising me what a bad bad person I am, as they have been receiving notifications from my bank that the account is closed and I am such a bad payer, well their I lost all my sanity with them, I sent them emails of all my communication with their accounts department, yet to receive any answer except threats of suspension and emails telling me what a bad payer I am. I contacted their support team, spoke to a young lady Thabilsile, and she told me I must told she needs to speak to a manager at which I got cut off, and am still waiting for her to return the call, shocking...NOT. I sent a third email, and have yet to get any read receipt, or acknowledgement from them as a service provider but I get threatened. Shows you what service provider they are!!!! ONly thing as a business I am stuck needing the domain and their service and they know it, wish companies would realise their service affects our companies. If their CEO has the guts I hope that he is willing to look up my account and contact me so we can discuss his idea of customer care.