Support unacceptable

On the 18th of Feb I requested via [Email Removed] to change my internet package from 4mbs uncapped to capped 200gb account to take affect the 1st of March. <br> On the 19th of Feb I received an email from support - Thato R: <br> \I had a look at your account and couldn't see any orders to change your package.<br> Please confirm that you want to change your package.\"<br> I rep**** and confirmed that I want to change my package from the 1st of March.<br> On the 20th of Feb I received an email from support - Thato R:<br> \"You are welcome to change the package on that day\"<br> <br> So I contacted Afrihost support yesterday (1st of March) to change my package. They then said that I could change the package but will only take in affect from the 1st of April!? They could not change the package for me today (1 March). Said that I had to change the package before the 25th of the month. Which I did request but was told that I could do it on the day??<br> <br> This is unacceptable!!"