1 reviews | Active since Feb 2017

18 Feb 2017, 13:44

"Support Service" not so much supportive.

<p>Hi Guys</p> <p> </p> <p>I have been with Afrihost Mobile Data for a few months now. The service till recently has been great. I have no issue with slow connections. The problem I encountered recently was with their support service. </p> <p> </p> <p>I had a MTN Sim Swop done almost a month ago and with that said I have informed the Afrihost system that my acount needs to be linked to the network. Their online Setup has been of great help. Unfortunately it seems that the people working on the Support Service is either *********** or there are a lack of proper training. My case has been handed to 4 different people all stating how sorry they are for the inconvenience. Appology accepted on numerous accounts and I have been patient.</p> <p>Now that I am paying for a product which I cannot access is becoming a problem. Please Afrihost! Do something about it. You are paying these people a salary and I am paying for a service. Somewhere money is going down the drain. </p>

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