WL
Wesley L
1 reviews | Active since Feb 2014
10 Mar 2015, 12:46
Support Representative says no connection issues
I have an Afrihost mobile data Wifi account and have bad to no connectivity in the area that I live in, even though the area is supposed to be FULLY COVERED.<br> <br> I have twice now phoned Afrihost to check if there's an issue with their signal in my area and they have twice responded that there is not. I have also contacted MTN and they have also ensured me that there is no connectivity problems in my area.<br> <br> Why then do I have such bad connectivity? I am paying for a service which I am not receiving. Please rectify.
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Afrihost.com's replyOfficial
10 Mar 2015, 12:57Hello Wes2009,
We apologise for the problems you have had with your mobile data.
Any discrepancies with the coverage that has been reported and the experienced reality have to investigated by the MTN coverage team. As you know, our mobile data packages provide users access to MTNs infrastructure as is. Any discrepancies will need to be investigated by their specialist coverage team and they can provide a way forward for you.
You can log this questionnaire directly with MTN on their website and we can follow up for you with the reference number they provide you directly. You can email us the MTN provided reference number to *** or if you have any further questions and we will follow up on your query.
Regards
The Afrihost Team
We apologise for the problems you have had with your mobile data.
Any discrepancies with the coverage that has been reported and the experienced reality have to investigated by the MTN coverage team. As you know, our mobile data packages provide users access to MTNs infrastructure as is. Any discrepancies will need to be investigated by their specialist coverage team and they can provide a way forward for you.
You can log this questionnaire directly with MTN on their website and we can follow up for you with the reference number they provide you directly. You can email us the MTN provided reference number to *** or if you have any further questions and we will follow up on your query.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply10 Mar 2015, 12:57
Official
Hello Wes2009,
We apologise for the problems you have had with your mobile data.
Any discrepancies with the coverage that has been reported and the experienced reality have to investigated by the MTN coverage team. As you know, our mobile data packages provide users access to MTNs infrastructure as is. Any discrepancies will need to be investigated by their specialist coverage team and they can provide a way forward for you.
You can log this questionnaire directly with MTN on their website and we can follow up for you with the reference number they provide you directly. You can email us the MTN provided reference number to *** or if you have any further questions and we will follow up on your query.
Regards
The Afrihost Team
We apologise for the problems you have had with your mobile data.
Any discrepancies with the coverage that has been reported and the experienced reality have to investigated by the MTN coverage team. As you know, our mobile data packages provide users access to MTNs infrastructure as is. Any discrepancies will need to be investigated by their specialist coverage team and they can provide a way forward for you.
You can log this questionnaire directly with MTN on their website and we can follow up for you with the reference number they provide you directly. You can email us the MTN provided reference number to *** or if you have any further questions and we will follow up on your query.
Regards
The Afrihost Team
Best regards,