1 reviews | Active since Apr 2010
Support not reading what client says
I just get tired of dealing with people who have same patter that then send and do not read what client says problem is. I have now on numerous occasions had a problem, where ADSL line disconnects and then syncs again. What response I get is the standard speedtest etc ? I am not complaining about speed. I even tell them that that the line test on your website fails. <br> Can you not have staff who actually understand what the client writes and respond accordingly. I have over 25 years experience in IT, so do all checks before escalating to you and I am sure I am not the only one.<br> <br> Please get staff who can deal with the problem not just send standard responses, because the way you work now, you waste a lot of my time.
Our Team should be able to quickly and efficiently locate and assist in resolving any issues that you may be experiencing on your ADSL connection.
To hear about the experience that you have had thus far is disappointing. We have notified our Critical Care about your ADSL line issues, they will be contacting you directly to assist.
If you have any questions or queries with regards to the above issue, or would like an update, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Our Team should be able to quickly and efficiently locate and assist in resolving any issues that you may be experiencing on your ADSL connection.
To hear about the experience that you have had thus far is disappointing. We have notified our Critical Care about your ADSL line issues, they will be contacting you directly to assist.
If you have any questions or queries with regards to the above issue, or would like an update, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.