Support non-exizisting

On 25 September I reported a problem with my DSL line. First I was told it could be the filter then I was told it is my router and it should be replaced, which I did only to hear it is the line. On Monday I again contacted the help line even spoke to the manager Ntoombi Maloke who promised me she will keep me informed. NEEDLESS to say I never heard from her again. Apparently Telkom tried to contact us on the home line when no one is at home. He arrived home with only the domestic at home he didnt want to go in because no one else is home. Again I contacted Afrihost and what do they say sir we escalated the problem. Now tell me how many times do you want to hear the same story. I need action not excuses. Will afrihost refund me for the router and the downtime, hours on the phone. I am so fedup with companies quick to collect but not delivering on promises. Mr Giam do you know what is happening in your service centre I tried to escalate it to Warren Naike and Mark Maritz not available. One more thing the sms requested to rate your service I responded with 0 ZERO that didnt even got a response. So all I can conclude is that you Mr Giam is happy with poor service