Support is useless

After numerous emails to Afrihost’s support guys I was told that my FNO, Balwin fibre, needed even more proof of my unstable “fibre ready” line after doing network engineer type of command prompt logs, sending speed tests and just generally being distraught and asking for help which is now forcing me to physically log the time my fibre connection drops, as well as what I was streaming and playing, in notepad to send to afrihost so that I can maybe get some help, while paying a R1080, I’ve never had these kinds of issues in jhb but in cpt it looks like afrihost just doesn’t care, let’s hope my extra homework of logging everything pays off.