Support is unable to actually help

#QSH-***3 - I have been charged R970 for 2 months where the first month it was not my account active on the line, and month 2 i have still not received the internet speed i have paid for. i have literally paid 1 month for a contract that wasn't mine (and i'm sure you billed the other provider so you literally stole my money) and now you are just not helping me. The support team has thrown their hands up saying they're waiting for accounts and fibre team to sort it out, but cant seem to do anything.

I am ready to cancel after starting my 2nd month because you seriously dont care. Maye this review will draw attention to your inadequacy