Support is terrible

I have been a loyal client for over 6 years. I have much respect for the company. However, my last experience with them hasn't been great. I have had internet issues for about 8+ weeks that I have been reporting almost every day.

I have chatted with their WhatsApp support department more than 10 times to no avail and since there is no chat/issue history I had to tell my story more than 10 times.

I have logged many support tickets and you, in turn, have also logged tickets with Vumatel, and when I follow up I am told everything is fine but I keep experiencing the same thing. Tickets ISP-29310, #BBF-***0 & #JSJ-***0. I have even sent videos, photos & screenshots of what looks like the ONT resets itself which causes me to lose internet connectivity.

My issue was and is still that I keep losing internet connectivity for about 2-5 minutes. This repeats throughout the day now it is less frequent but back then it used to happen every 1-2 hours like clockwork. I did some troubleshooting with most of the support crew and the unfortunate thing is that they troubleshoot when the Internet is working so everything looks fine and they never troubleshoot with me when the Internet isn't working.

These are the things I have done from my end to no avail: - Changed from using 2 routers to using 1 router. - Changed the main router twice. Now using a new one - Ran traceroute afrihost.com 10+ times - Ran ping afrihost.com 10+ times - Changed LAN cables - Changed sockets

I have changed routers twice so it cannot be the routers, I literally bought 2 routers and the same issues persist. My internet keeps cutting when I am in very important meetings.