Support has become useless, not the staff, but the system

Recently Afrihost support has gone down the drain.

1) The call center tells you, you are now first in line, then the accent of the recording changes and tell you, you are now 30th in line with a holding time of 30 mins, this is unacceptable, how can one move from first to 30th in line?

2) The live chat never has someone online able to assist, I have tried to use it numerous times, and have always failed having someone ready to help there

3) The SMS part, no one ever calls there, don't waste time to send an SMS.

Email support is still relatively the same, with responses ranging from 2 days to never, there was a time tough that support emails was answered same day, I miss those days.

Afrihost, if the problem is work force then please employ more people, otherwise, sort out the issues causing the support back log in the first place.

You obviously have a lot of customers with issues.

In essence don't waste time by emailing or sending a SMS, rather just call them and wait the 30 mins and hope they can sort out your problem.

Afrihost still beats Telkom :)