Submit information for accounts review - but my account is paid and some services are working

So last month I had some financial issues and my debit bounced. I manually made payment and this month my debit went off as usual. My fibre is working but my 2x mobile data accounts are not. When trying to login to the ClientZone to check what is going on, I am getting an error that my account is disabled.

Now I get told I need to fill in the form below:

https://support.afrihost.com/forms/accounts.php

I am highly highly upset with the type of questions and hoops you have to jump through in order to get my account "reinstated" when I owe you nothing. So now I need to explain why the debit failed, what steps I am taking to make sure it doesn't happen again, take photos of me holding my ID and my bank statements and whatever other bull**** I do not have time for.

If I am owing you nothing and my debit went off, what exactly is your gripe? Do you have so many customers that you can demean someone to a point that they will walk away from using your service(s)? You are not the only service provider in the country, your service levels have significantly deteriorated from the day I signed up till now, not to mention the cost of my line almost tripled without my consent or go-ahead. I had to fight you on this very platform to get your attention. You are moving backwards if you think customers are going to pose with their IDs and bank statements and beg you to allow them to pay you money for your services.

If this is the case, I will happily move my business elsewhere.