Subject: Formal Complaint Regarding Unresolved Connectivity Issues and Unacceptable Customer Service - Afrihost

To Whom It May Concern,

I am writing to formally complain about the extremely poor service I have received from Afrihost regarding ongoing connectivity issues, as well as the lack of resolution or meaningful support.

My issues began when I reported a fault with my fibre connection (Frogfoot through Afrihost), and despite repeated attempts to resolve this, no progress has been made. The following events outline the key points of frustration:

Multiple Contradictory Responses: I received conflicting information from your support team on several occasions. I was initially told my issue would be handled promptly, but no real resolution was provided. Lack of Action: I was repeatedly told that my issue was being escalated, but no action was taken, and I was left without an update for an extended period of time. Miscommunication and Confusion: I was instructed to have my wife contact Afrihost on my behalf, but despite her messaging the support team, no one followed through with the necessary troubleshooting or assistance. One of your agents, Apfeswaho, indicated that they had placed a note on my profile, but the communication from your team failed to follow through. Escalation Process Failure: I specifically requested to speak with senior management, but my repeated attempts to contact a manager have been ignored. I made it clear that I would not stop until my issue was resolved, yet no manager has reached out to me. Inadequate Support: The support team repeatedly apologized for the frustration but failed to resolve the issue, and no real-time resolution was offered. I was left to handle the situation with no technical assistance or visit from a technician to address the faulty equipment. At this point, my patience has been exhausted. I have been continuously trying to get help from your team, but nothing has been done to resolve the issue or escalate it appropriately. As a paying customer, I expect far better service than this.

I am now logging this complaint here on Hello Peter, and I will continue to escalate it on social media platforms if my issue is not resolved promptly. I demand an immediate response from a senior manager to address this situation and provide a real-time solution.

Please treat this with the utmost urgency.

Kind regards, Chad C Van Zyl