Stonewalling

Due to non-performance (line speed of 0.7megs), I decided to terminate the service from Afrihost. This by all accounts should be a simple process. In October last year I advised them by email to cancel my service. A very long story short, I receive on average of at least one email per day to demand payment for non-service. Every time I respond a different consultant replies, as if I have have never advised them to cancel my subscription. Last week I called and spoke at length to a supervisor who promised me that the harassment would end. I sent another consultant the 20 plus emails cancelling the service. He responded IN WRITING, that a credit note would be passed, but still the harassment continues from yet another consultant this morning. Afrihost are stonewalling me, so consider this when selecting a ISP.