Stone age hosting

All-in-One WP Migration and Backup is a very commonly used migration tool for migrating a website, and is meant to be a supported technology on all professional hosting service providers. Afrihost does not support this plugins features (why not). Instead they tell you to share the website wpress zip file and then you need to verify this by getting the client to send a support request confirming. Wasting peoples time, including your own staff, because now they have to do the work, instead of allowing technology to do the work.