Still no internet and no communication

From pillar to post. No communication. I have ordered my fibre package from Afrihost 3 months ago. At first the complex was still inactive which I understood . Then I recieved an email that the area was live. Within a week britelink did the last mile. From there it was another 2 months of britelink and fibrehoods troubleshooting problems with connectivity. Last week I recieved another rmail officially stating that we are live. Bearing in mind that I personally dealt with all 3rd parties. Afrihost never had any input on my behalf. I phoned Afrihost. Spent 48 minutes on phone before speaking to a human. Reset router and was told he would get schematics from vuma to activate. It would take 48 hours. So it should have been friday. Its tuesday and still no Internet. No communication as to why its not working yet. I sent emails but no response. I wont suggest using these guys. They are too big to care.