Still no fibre connection after 6 days

I have now spoke to 4 whatsapp agents since Friday 21st November. Although the agents are very friendly and helpful, I have not been helped yet. Metrofibre did maintenance in my area on Thursday 20th November and I woke up Friday witn an almost non-existing fibre connection. Since then it has been a nightmare. All 4 agents asked me the same questions, asked me to send through the same information, after I told them I already did. And then the escalate to Metrofibre, only to get the same response back. That I need to restart. If I have to restart one more time, I am going to scream. Nothing changed after any of the restarts. The more I try to explain they need to get Metrofibre to send out a technician, it doesn't happen. The agents also didn't give any feedback. I have to use the whatsapp line and get a different agent every time. I really don't know what to do anymore. It is now day 6 without my fibre connection. I work from home and need to buy data on my cellphone in order to do my job. No real help from Afrihost or Metrofibre.