STI|LL NO EMAIL SERVICE!!

I am disappointed with Afrihost service! We have had issues with the emails for a week and Afrihost is not able to resolve the problem. Everytime we log a complaint there is a different issue. We are trying to run a business and we are not able to receive or send emails. Every consultant that we have spoken to , spends at least an hour on the phone and still there is no resolve!! We have spoken to at least 5 people and it has been very frustrating!! We need this issue to be resolved as soon as possible as it is affecting our business!!!!