Still awaiting Line cancellation

I have requested my ADSL line be canceled on the 8th of August. When I tried canceling my Telkom line on Monday the 7th of September. I was told that they could not due to Afrihost still owning the line. I logged into clientzone and saw my line in still cancellation pending. Service from Afrihost have gotten even worse. First it was the zest mobile data that was deducted with only a e-mail notification and now I have to pay another month of Telkom line hire due to Afrihost. I generated a support ticket on the 7th of September and to date no has even contacted me.