Steve G

If i could give a zero star rating i would.

Any individual or company with a lack of empathy doesnt even deserve a one star. So i have been a loyal consumer enjoying Afrihost's services for a few years. The one time i need their help they listen to what you say but in their response its clear no F's are given. I had an annual debit Order run in December for an unrelated service i completely forgot about. This Debit Order utilised the funds i leave in the account for Afrihost's debit Order. On learning from my bank, NOT Afrihost, that the debit order failed i contacted the bank and attempted the reversal of payment toward the unrelated service. No refund possible from the unrelated service provider nor the bank could be done.

In my proactive approach to an attempt to make a payment arrangement for the January and February 2025 period the best Afrihost is able to do is not cut my service until the 20th, ignoring the fact that many South Africans only get paid on the 25th of each month. Seriously Afrihost? You cannot extend a little grace period for a consumer willing to make a payment arrangement to bring arrears for January up to date and pay ahead for February in a debit order to run after an individual is paid???

Quite clearly this is far to much to ask of a provider.

Stop harrasing me with notifications of cutting my service, you will get your money once its in my account, on top of it. you will get the payment for February 2025, as i see there is a requirement of a months notice of cancellation. Which you will also get so i can rid myself of a service provider who doesnt carry any compassion or common sense. Say good bye to a loyal customer who fully intends to migrate to MetroFibre who have better packages for a cheaper rate, whom you already outsource technical callouts to anyway.

Not that anyone at Afrihost cares anyway, but im DISSAPOINTED, it putting how ive been treated VERY MILDLY.

Warning to those potential customers of theirs, any attempt at a payment arrangement will only be met with a lack of compassion and unreasonable requests you pay them before you get paid yourself alternately, enjoy your line being cut just days before pay day.

Hilarious...........................