STAY FAR AWAY. Even Telkom has been better than this

I notified these guys 2 years ago that I was interested in getting fibre when it became available and I was so excited when I finally got the notification that it was available. I immediately checked out the website to see what exactly was available. Openserve was already available two roads away from my place, but afrihost was showing that octotel was available instead.

I contacted their support through WhatsApp to make sure that the service is available and I wouldn't be waiting too long. Lesego K was more than happy to tell me everything was fine and I could sign up for 1Gbps if I wanted to. A day or two later I signed up since the site said everything was available, not a pre-order (11 March). I waited for close to a week and no update from these guys so I contacted them again and this time Veronique P was connected and told me to wait for the full week so that octotel could contact me (this was one day before the full week). I gave it 7 more days and contacted again. Finally, Trust M advised that it octotel didn't even start setting up fibre in the area and it could take up to 10 weeks before they actually got past the planning stage.

All they could say was sorry for the inconvenience. Thankfully I was able to cancel the cancellation of my adsl connection with telkom. Part of me was going to wait it out since there was no other fibre service available at my address (it's 6 weeks before openserve gets here), but then I realised what an idiot I would have been had I stuck with this horrible CS.

Site had no indication this was a pre-order and reps ****, telling me it was firstly available and that I would definitely be contacted after a week. Their whatsapp support is trash with agents completely ignoring what you're saying and sending typos left right and center; answering specific questions when you had more than one; and looking to get off the contact at every opportunity. Just like most other south african CS agents, even though I specifically asked for a survey after the third negative experience, the agent Trust M, just like Veronique P completely withheld this.

I will never recommend this company and I'm happy I had to make this bad experience so that I could get out before I got stuck in.