<<!!Stay away from Afrihost!!>>

I cannot believe that you have the audacity to tell me that I need to pay to rebuild a site from scratch, especially considering that Afrihost removed it. The service my clients and I have received from Afrihost over the last few months has been unbelievably shocking. Despite the hosting and support issues, I have moved over my fibre to Afrihost from Webafrica, and even that was a complete dog show – for which you had to credit me in the end because of your support team’s incompetence. I host my clients’ websites with Afrihost, and now my one client, Megan Heyns, has had her website removed because of an error that your support staff made when they reset her log in details. They actually managed to link her log in details to Meghan Harris’s profile (screen shot attached) where we could see her banking details and account details. Surely that is a massive breach of security and privacy and I definitely wouldn’t want that to happen to me or my clients. I have attached the numerous emails that I have been sending back and forth to Afrihost (mostly to your *********** support staff) over the last few months. I am sorry, this is the last straw now. You have deleted a website that my client has paid to have developed (by my company) and now you tell me that you cannot find any backups and I need to “rebuild it from scratch”. Your company is an absolute, ABSOLUTE, joke. I am most definitely going to cancel every last product I have with Afrihost and do the same for my clients (meganheynstherapy.com, blindco.co.za, hipty.co.za, fitdad.co.za, etc. etc.). I will also cancel my fibre line with you. I have read some reviews about your company online, and I can see that I’m not the only one who feels like this (this was from Oct by the way)…

https://hostadvice.com/marketshare/za/ https://mybroadband.co.za/forum/threads/open-letter-to-ceo-of-afrihost-mr-gian-visser.916441/ https://mybroadband.co.za/forum/threads/afrihost-service-hosting-complaint.606478/

The list goes on and on. Ironically, you have the 2nd highest number of reviews submitted next to Hetzner. It shows that people really wanted to voice how they feel anout the service you gave them (like me). I really hope your business loses enough market share that you realise your poor customer service and incompetence is unsustainable. You example is so typical of the level of customer service in our country. Well done on keeping up that trend. I don’t even know if I should try and fight this website issue or just give up. I am so tired of fighting with your stupid company and staff that I think I am just going to cut my losses and move on to Xneelio and CoolIdeas. Well done. You have successfully lost another customer. Pierre