STAY AWAY FROM AFRIHOST, APPALLING SERVICE !

Been with Afrihost for 15 months, everything worked fine. For the last 1 month my internet has been dropping the connection at least 20 times per hour. Contacted Afrihost. They REFUSE to send anyone out to look at the problem. All they keep doing is sending me email after email telling ME THE CUSTOMER to basically fix the problem for them as it's too expensive to dispatch a physical human being on site to give some customer service.

In their numerous emails I've been told to run ping tests, reset ONTs, reset routers, do everything under the sun and waste many hours of my time to fix THEIR problems for them. I work 15 hours a day in a warehouse. When I get home from work at 7pm every night I'm too exhausted to now having to disconnect cables and routers and run pings and God knows what else they want me to do just to have a working internet that Afrihost charges me R850 per month for.

Please stay away from Afrihost. Friendly and polite when everything's working but when a technical fault crops up they are totally unwilling to make a serious attempt to fix it